Troubleshooting your Lift
Chair
The most common problem is the chair is
not connected to the electrical supply or the electrical supply is not working.
This could be due to a tripped breaker or blown fuse in the home, or the outlet
the chair is plugged into is controlled by a switch on the wall.
Solution:
Make sure there is electrical current (try plugging a lamp into the outlet the
chair is plugged into), and that the cord from the transformer is connected to
the outlet.
If the chair is adequately supplied with
power and the motor is still non-functional, the problem may be in the hand
control, transformer, or motor.
Solution:
Replace the hand control. Since the hand control is used on a daily basis, food
or liquid will affect its performance. If you have access to a multimeter, you
can do a few simple safe tests to determine what the problem may be.
Test to perform with a multimeter:
1) Check the Transformer / Motor Power
Lead
a)
Turn chair on its side and find the leads coming from the motor housing.
b)
At the motor, disconnect the small cord with a two-prong end coming from the
transformer.
c)
Plug the chair into the wall, (the Okin motor is a safe 24 low volt system).
d)
Set your multimeter to the DC VOLTS setting, put your RED lead into the SMALLER
of the two openings on the cord then your BLACK meter lead into the LARGER
opening. If your meter reads from 18-22 volts, then the transformer and
transformer lead to the motor are good.
e)
If there is no current reading, then unplug the wire lead coming out of the
transformer, and do the same check described above at the transformer. If there
is a voltage reading, then the lead from the transformer to the motor is bad.
If no voltage reading, then the transformer needs to be replaced.
2) Check Hand
Control
a)
Unplug the chair from the power source.
b)
Disconnect the hand control ( quick disconnect ) from the motor connector.
c)
Set your multimeter to the OHMS setting.
d)
Using the diagram above, place the RED multimeter lead on PIN 1 of the hand
control cord.
e)
Place the BLACK lead on PIN 2.
f)
Press and hold the "recline" switch. A read of zero (0) ohms means
the "recline" function of the hand control is operating properly.
g)
Move the BLACK lead to PIN 3.
h)
Press and hold the "lift" switch. A reading of zero (0) ohms means
the "lift" function of the hand control is operating properly.
i)
If either test fails, the hand control needs to be replaced.
3) Check the
Motor
a)
Unplug the chair from the power source.
b)
At the motor, disconnect the small two prong cord coming from the transformer.
c)
Set your multimeter to the OHMS setting.
d)
Place one lead on each pin coming from the motor.
e)
If less than one (1) ohm is read on the meter, replace the motor.
Motor runs, but chair will not move, or only partially moves, or
makes squeaking or creaking noise.
PROBLEM: Metal
lift frame is broken, scissor mechanism bent or broken, T-bar disconnected or
bent, fork end on lift tube is broken, or cracked.
CAUSE: The most
frequent cause of the above problems, is insufficient space between the chair
and a wall, where the chair was reclined into the wall causing undue stress on
the lift mechanism.
SOLUTION: Turn
the chair on its side. Examine the entire base of the chair for bends and
breaks. Check the scissor mechanisms for excessive wear or broken welds and or
rivets. Examine the wood and the lift frame near the scissors for cracks, or
breaks. Check the end of the motor lift tube, where it bolts to the chair; on
older chairs it is made of a composite plastic. Newer chairs, it is a diecast
part, and is called the fork end of the motor assembly.
Battery backup system not
working.
PROBLEM:
Batteries may be dead or battery leads may be damaged.
SOLUTION:
Batteries need to be changed every 6 months ( a good idea is to do this when
you change your smoke detector batteries), or after every time they are
activated due to a power failure. If, after you change the batteries, the
backup system still doesn't work, examine the battery lead for breaks, cracks,
etc. You many need to replace the transformer.
Please contact
us with any additional questions you may have.
info@liftchairsrus.com
414-254-7013
We are here to
help you!
www.LiftChairsRus.com
 don gideon Date 1/9/2012 1:33:28 PM
i have a berkline lift recliner at home. burkline has since gone out of business.i need to replace the powerpack on the chair. the powerpack is from ciar spa 61122pesaro italy. 120 v 60hz 0.45a 43w duty cycle 1 min on/8min off type su15-01/m1 s.n.2768935 29/10. program; ART N5000808802 BATT 2 9V
ADMIN Date 1/9/2012 2:47:17 PM
Please feel free to contact us about Berkline replacement parts.
866-380-6613
Colleen Bruce Date 1/30/2012 9:24:35 PM
We have been trying to find a rectifier for our lazy boy lift chair. We have replaced the transformer, hand control, and motor.
Bob Date 1/31/2012 7:48:42 AM
If you are referring to the rectifier inline with the trans to motor cable then you can replace that with a standard cable without the rectifier if you have a new transformer. Mostly on the older systems the transformer was AC to AC and the rectifier was used to change the AC voltage to the motor to DC. If you have a new trans it is already DC output voltage.
Martin Rebbec Date 3/6/2012 7:58:09 PM
I have a CIAR spa 61122 transformer for a Berkline reclining sofa that is bad. Do you have a replacement, and if so, what would it cost? Thank you very much. Martin Rebbec
Soleno Batista Date 3/10/2012 10:37:47 AM
Do you have any troubleshooting for the connection box 2802? The power transformer has 5 leads. Do you have a troubleshooting for this transformer?
Tracy Date 4/21/2012 4:43:00 PM
we recieved a lift chair second hand for our home. The first week it was running great. Today we went to use it and it seems as if the switch is not working. The chair does not move up or down. Where do we go to get a new swith? Or how do we order one?
Sylvia Webber Date 6/2/2012 3:10:35 PM
Hi, I would like to know if you also sale parts for Home Theater Electric Recliners. I bought a couple of clearance chairs at Rooms To Go Outlet. It looks like all the parts including the Motor are part of the chairs. I'm thinking maybe the transformer or power pack are no good.
Blessings,
Mrs. Webber
ADMIN Date 8/22/2012 9:08:50 AM
Please feel free to contact us about any replacement parts.
866-380-6613
info@liftchairsrus.com
martha mcdurmont Date 9/8/2012 12:49:24 PM
my power recline hand control doest work if the chair is up I can hadly get it down. what do I do from here.
ADMIN - LiftChairsRus Help Desk Date 10/8/2012
Most likely the relays in your junction box wore out. It’s also probably an older discontinued SLJ unit. We sell a replacement kit for the up and down function. This would be an added hand control to your chair. You can use your old control to continue to work the heat and massage!
http://www.liftchairsrus.com/SLJ-Junction-Box-Replacement-Kit_p_323.html
SLJ Junction Box Replacement Kit
Part Number TESLJKit
Katey Woolam Date 10/8/2012
My had control will make the chair go down, heat button works and the massage button works. I can not get it to work with Up. I took the hand held apart and cleaned the up board (it was black. Still will not work. Any other suggestions? how do I get chair down manually?
Richard Date 11/23/2012
I need the part
Tranqilease SLJ2 H-a04-k5
Do you have it or recommend one. I don' t need the heat. Just for it to go up and down.
Brenda Corey Date 12/6/2012
We have a electric recliner fron thomasville that has a control switch on the right side of the chair. The chair is in a reclining position and will not go back down. Could you suggest a solution to our problem. We have turned the key and the switch several times and checked the power source with no success in getting the chair to work. Do you have possible solutions.
Thanks
Brenda
David Roberts Date 12/22/2012
I do not know my brand of chair but it has your system. Last night I got up with the chair and when I came back nothing works. I can hear a clicking noise when I push the up or down button but nothing happens. The heat and massage work fine. Can a motor go out that quick? How can I get the motor down manually? I need these answered quickly as it is Christmas time and do to my condition I have to sleep in my chair.
David
David Roberts Date 12/22/2012
I do not know my brand of chair but it has your system. Last night I got up with the chair and when I came back nothing works. I can hear a clicking noise when I push the up or down button but nothing happens. The heat and massage work fine. Can a motor go out that quick? How can I get the motor down manually? I need these answered quickly as it is Christmas time and do to my condition I have to sleep in my chair.
David
dsobieski Date 4/11/2013
We have a ALC lift chair with a number 5771 and it needs a new lift control cord with the right angle 5 prong plug in. Please advise. thank you
ADMIN Date 4/11/2013
If you are inquiring about the hand control, we carry this angle with our Standard two button hand control with quick disconnect extention.
Part Number: OKstdHCQK
http://www.liftchairsrus.com/Okin-2-button-updown-DC-Lift-Chair-Hand-Control-with-Quick-Disconnect_p_356.html
If you have sleeper style chair, we also have the hand control with this angle.
Part Number: INF-HC-QCK
http://www.liftchairsrus.com/Okin-Sleeper-Infinite-6-Button--2-Motor--Lift-Chair-Hand-Control-w-Quick-Disconnect_p_3
sharmin mcwhorter Date 4/17/2013
My grandma has a chair with a desert transformer. It doesn't work and the transformer clicks when you press the op button on the switch. What could be wrong? She needs it repaired ASAP! Thanks
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