Troubleshooting lift chair electrical components

Posted by Administrator on 10/24/2011 to * PROBLEM / SOLUTION

Troubleshooting your Lift Chair

 

The most common problem is the chair is not connected to the electrical supply or the electrical supply is not working. This could be due to a tripped breaker or blown fuse in the home, or the outlet the chair is plugged into is controlled by a switch on the wall.

      Solution: Make sure there is electrical current (try plugging a lamp into the outlet the chair is plugged into), and that the cord from the transformer is connected to the outlet.

If the chair is adequately supplied with power and the motor is still non-functional, the problem may be in the hand control, transformer, or motor.

     Solution: Replace the hand control. Since the hand control is used on a daily basis, food or liquid will affect its performance. If you have access to a multimeter, you can do a few simple safe tests to determine what the problem may be.

Test to perform with a multimeter:

1) Check the Transformer / Motor Power Lead

   a) Turn chair on its side and find the leads coming from the motor housing.

   b) At the motor, disconnect the small cord with a two-prong end coming from the transformer.

   c) Plug the chair into the wall, (the Okin motor is a safe 24 low volt system).

   d) Set your multimeter to the DC VOLTS setting, put your RED lead into the SMALLER of the two openings on the cord then your BLACK meter lead into the LARGER opening. If your meter reads from 18-22 volts, then the transformer and transformer lead to the motor are good.

   e) If there is no current reading, then unplug the wire lead coming out of the transformer, and do the same check described above at the transformer. If there is a voltage reading, then the lead from the transformer to the motor is bad. If no voltage reading, then the transformer needs to be replaced.

 

2) Check Hand Control

 

   a) Unplug the chair from the power source.

   b) Disconnect the hand control ( quick disconnect ) from the motor connector.

   c) Set your multimeter to the OHMS setting.

Troubleshooting 5 pin lift chair hand control

   d) Using the diagram above, place the RED multimeter lead on PIN 1 of the hand control cord.

   e) Place the BLACK lead on PIN 2.

   f) Press and hold the "recline" switch. A read of zero (0) ohms means the "recline" function of the hand control is operating properly.

   g) Move the BLACK lead to PIN 3.

   h) Press and hold the "lift" switch. A reading of zero (0) ohms means the "lift" function of the hand control is operating properly.

   i) If either test fails, the hand control needs to be replaced.

 

3) Check the Motor

 

   a) Unplug the chair from the power source.

   b) At the motor, disconnect the small two prong cord coming from the transformer.

   c) Set your multimeter to the OHMS setting.

   d) Place one lead on each pin coming from the motor.

   e) If less than one (1) ohm is read on the meter, replace the motor.

 

Motor runs, but chair will not move, or only partially moves, or makes squeaking or creaking noise.

 

PROBLEM: Metal lift frame is broken, scissor mechanism bent or broken, T-bar disconnected or bent, fork end on lift tube is broken, or cracked.

 

CAUSE: The most frequent cause of the above problems, is insufficient space between the chair and a wall, where the chair was reclined into the wall causing undue stress on the lift mechanism.

 

SOLUTION: Turn the chair on its side. Examine the entire base of the chair for bends and breaks. Check the scissor mechanisms for excessive wear or broken welds and or rivets. Examine the wood and the lift frame near the scissors for cracks, or breaks. Check the end of the motor lift tube, where it bolts to the chair; on older chairs it is made of a composite plastic. Newer chairs, it is a diecast part, and is called the fork end of the motor assembly.

 

Battery backup system not working.

 

PROBLEM: Batteries may be dead or battery leads may be damaged.

 

SOLUTION: Batteries need to be changed every 6 months ( a good idea is to do this when you change your smoke detector batteries), or after every time they are activated due to a power failure. If, after you change the batteries, the backup system still doesn't work, examine the battery lead for breaks, cracks, etc. You many need to replace the transformer.

 

Please contact us with any additional questions you may have.

info@liftchairsrus.com

414-254-7013

 

We are here to help you!

 

www.LiftChairsRus.com

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Date 1/9/2012 1:33:28 PM
don gideon
i have a berkline lift recliner at home. burkline has since gone out of business.i need to replace the powerpack on the chair. the powerpack is from ciar spa 61122pesaro italy. 120 v 60hz 0.45a 43w duty cycle 1 min on/8min off type su15-01/m1 s.n.2768935 29/10. program; ART N5000808802 BATT 2 9V
Date 1/9/2012 2:47:17 PM
ADMIN
Please feel free to contact us about Berkline replacement parts. 866-380-6613
Date 1/30/2012 9:24:35 PM
Colleen Bruce
We have been trying to find a rectifier for our lazy boy lift chair. We have replaced the transformer, hand control, and motor.
Date 1/31/2012 7:48:42 AM
Bob
If you are referring to the rectifier inline with the trans to motor cable then you can replace that with a standard cable without the rectifier if you have a new transformer. Mostly on the older systems the transformer was AC to AC and the rectifier was used to change the AC voltage to the motor to DC. If you have a new trans it is already DC output voltage.
Date 3/6/2012 7:58:09 PM
Martin Rebbec
I have a CIAR spa 61122 transformer for a Berkline reclining sofa that is bad. Do you have a replacement, and if so, what would it cost? Thank you very much. Martin Rebbec
Date 3/10/2012 10:37:47 AM
Soleno Batista
Do you have any troubleshooting for the connection box 2802? The power transformer has 5 leads. Do you have a troubleshooting for this transformer?
Date 4/21/2012 4:43:00 PM
Tracy
we recieved a lift chair second hand for our home. The first week it was running great. Today we went to use it and it seems as if the switch is not working. The chair does not move up or down. Where do we go to get a new swith? Or how do we order one?
Date 6/2/2012 3:10:35 PM
Sylvia Webber
Hi, I would like to know if you also sale parts for Home Theater Electric Recliners. I bought a couple of clearance chairs at Rooms To Go Outlet. It looks like all the parts including the Motor are part of the chairs. I'm thinking maybe the transformer or power pack are no good. Blessings, Mrs. Webber
Date 8/22/2012 9:08:50 AM
ADMIN
Please feel free to contact us about any replacement parts. 866-380-6613 info@liftchairsrus.com
Date 9/8/2012 12:49:24 PM
martha mcdurmont
my power recline hand control doest work if the chair is up I can hadly get it down. what do I do from here.
Date 10/8/2012
ADMIN - LiftChairsRus Help Desk
Most likely the relays in your junction box wore out. It’s also probably an older discontinued SLJ unit. We sell a replacement kit for the up and down function. This would be an added hand control to your chair. You can use your old control to continue to work the heat and massage! http://www.liftchairsrus.com/SLJ-Junction-Box-Replacement-Kit_p_323.html SLJ Junction Box Replacement Kit Part Number TESLJKit
Date 10/8/2012
Katey Woolam
My had control will make the chair go down, heat button works and the massage button works. I can not get it to work with Up. I took the hand held apart and cleaned the up board (it was black. Still will not work. Any other suggestions? how do I get chair down manually?
Date 11/23/2012
Richard
I need the part Tranqilease SLJ2 H-a04-k5 Do you have it or recommend one. I don' t need the heat. Just for it to go up and down.
Date 12/6/2012
Brenda Corey
We have a electric recliner fron thomasville that has a control switch on the right side of the chair. The chair is in a reclining position and will not go back down. Could you suggest a solution to our problem. We have turned the key and the switch several times and checked the power source with no success in getting the chair to work. Do you have possible solutions. Thanks Brenda
Date 12/22/2012
David Roberts
I do not know my brand of chair but it has your system. Last night I got up with the chair and when I came back nothing works. I can hear a clicking noise when I push the up or down button but nothing happens. The heat and massage work fine. Can a motor go out that quick? How can I get the motor down manually? I need these answered quickly as it is Christmas time and do to my condition I have to sleep in my chair. David
Date 12/22/2012
David Roberts
I do not know my brand of chair but it has your system. Last night I got up with the chair and when I came back nothing works. I can hear a clicking noise when I push the up or down button but nothing happens. The heat and massage work fine. Can a motor go out that quick? How can I get the motor down manually? I need these answered quickly as it is Christmas time and do to my condition I have to sleep in my chair. David
Date 4/11/2013
ADMIN
If you are inquiring about the hand control, we carry this angle with our Standard two button hand control with quick disconnect extention. Part Number: OKstdHCQK http://www.liftchairsrus.com/Okin-2-button-updown-DC-Lift-Chair-Hand-Control-with-Quick-Disconnect_p_356.html If you have sleeper style chair, we also have the hand control with this angle. Part Number: INF-HC-QCK http://www.liftchairsrus.com/Okin-Sleeper-Infinite-6-Button--2-Motor--Lift-Chair-Hand-Control-w-Quick-Disconnect_p_3
Date 4/11/2013
dsobieski
We have a ALC lift chair with a number 5771 and it needs a new lift control cord with the right angle 5 prong plug in. Please advise. thank you
Date 4/17/2013
sharmin mcwhorter
My grandma has a chair with a desert transformer. It doesn't work and the transformer clicks when you press the op button on the switch. What could be wrong? She needs it repaired ASAP! Thanks
Date 6/6/2013
vicki strey
Hi I recently purchased a used sealy lift chair from am auction and it is called the relaxer and has a control with heat and massage but I was told it needs a battery? I looked under it and I see a power type cord its not plug into the wall kind tho it's a circle and has a few lil prong type things in the middle area. I keep looking to figure out how I can find the part(s) I need yo make ut work. My husband is in desperate need of this chair as he has a very bad back and would really benefit fro
Date 7/9/2013
linda
I bought a used lazy boy chair with a okin power pack but no 6 point pin remote control,how can find what model and remote I need? thanks
Date 8/26/2013
Brenda
My dad has a catnapper lift chair. He is having a lot of trouble accidentally locking it and is in a panic if he can't get up. Is there someway to disconnect the lock button all together either in the motor or in the remote control.
Date 10/29/2013
Luis Caro
My aunt has a tranquil lift 2802HL TE. Heat and massage commands work well but up and down commands don't work at all. Could it be the remote?
Date 10/29/2013
Luis Caro
My aunt has a tranquil lift 2802HL TE. Heat and massage commands work well but up and down commands don't work at all. Could it be the remote?
Date 1/2/2014
patrick stratz
I have a tranquil ease lift chair. It has massage and heat. Everything works but the heat. Upon checking I found a box with a cord coming off with a small pin male connector and a two prong female end. Can't figurefigure out where it plugs in. Any suggestions?
Date 1/11/2014
Ron Boger
How can I troubleshoot a 1ML-luxury lift Lazy-Boy recliner that the massage feature quit working?
Date 1/25/2014
Mike
My father-in-laws chair stopped in the up position. The Dewert Motorized Systems Inc, motor?, Megamat Plus MB1 (P/N: 992.075.001) has an occasional click sound when pushing the down button. Does this sound like a relay-transformer-motor problem? Do I replace the whole unit? Which newer part?Thanks
Date 2/10/2014
Darrell Race
I need a Okin PD 13 power supply for a newer Lazyboy chair. Do you carry this part? Thanks..............
Date 3/7/2014
rudy
can someone tell me how to connect the motor wires to the drive? I forgot what colors go to which when I took it apart. I have a okin single lift deltadrive. thanks
Date 3/9/2014
Jeannie Wright
Have a Sealy Lift recliner RELAXOR. Heat and massage work but chair will not recline or lift.
Date 3/13/2014
Chuck Patterson
I have a Berkline recliner with a hand switch p/n CRRNDSW. The wires going into the telephone type connector from the switch have broken off and I cannot get the recliner to go down. I have discovered that the telephone type connector is approximately 1/16" of an inch wider than a standard telephone connector and I have not been able to identify this connector and none of the electrical contractors in my area can put a part number on it. Do you have a part number for this connector? Thank you.
Date 4/1/2014
christine
Hi my mom has a golden technologies chair purchased in 2008. Hand controller recently started to malfunction, it will start to lift legrest then stops. The other day she was trying to operate the controller and smoke started to come from the right armrest. Needless to say the footrest is in mid position. What could be the problem
Date 5/7/2014
Richard Walker
i have a okin recliner does anyone have the wiring diagrams for the pcb board as i have accindentally pulled the wiring out these are the red/black/brown wires the terminals are w101a w101b w101c does anybody know which wires goes to which terminals ? cheers
Date 6/1/2014
Jenni
My father has a catnapper lift chair. Recently it has started working periodically. Sometimes when working it just slows down and stops. If I unplug it and plug it in a few times it will work again but only for a short time - not really sure if that is making a difference or not. What part could be failing on it? The chair is only a year old but we bought it used so there is no warranty.
Date 6/23/2014
gracielamlopez
Our chairlift can only go down the stairs. It makes the beeping sound, that it gets the command. The chair gets the commands, but it wont go up the stairs
Date 6/25/2014
april
Hello I'm a caregiver. My client has a lift chair. It lifts up but won't recline. As its trying to go down you can hear a pop noise. When she sits in it and tries to recline, she can feel it popping like its out if line. I don't know what brand it is but really want some help please!!
Date 7/15/2014
Les Foerster
My Okin JLDQ motor for a power recliner chair shorted out. I'm desperately looking for a replacement to no avail. It's an Okin Refined R motor with serial #6.156.333I. It has a hardwired lead off the motor to a splitter that has a 5 pin plug and a flat/round pin plug. Can find anywhere. Got any ideas. I've been searching for days with no luck. Help!
Date 7/30/2014
Tom Wright
I need a Okin transformer with a 3 pin transformer extension for a Laz Z Boy lift chair with power recliner. ACK# 701120352-050-006. Can you get?
Date 8/21/2014
Sharon Bartl
I have 4 recliners that I have redone (they were in a flood). The recliners will not recline. They each have an Okin Betadrive 1.25.000.211.30. Do you have these and if so how much do they cost. If you don't have them where can I purchase one. I have already replaced the switching power supply. I am planning on replacing the side control button also.
Date 9/1/2014
Annie Kane
my father has one of your chairs it is Modle 7051-3 it is stuck the the foot up and back is laying back it will not go down. Can you please help us
Date 9/4/2014
Danita Ludwig
chair model 7051-3 when I pugged into the electrical outlet, all the lights on the remote start blinking on and off. This is every button all the colors lite up. I tested the lift and recline buttons work, I did test the heat or the massage. I looked at the transformer the battery back up has no batteries installed. Is that what the problem is or would there be more to it? Please help? Sincerely, Danita Ludwig
Date 9/5/2014
Ron Rook Sr.
Folks, Just received a new (?) up/down hand controller. It's a 5 pin just like my old one. However, it doesn't work. What do I need to do to check it out? BUT I shouldn't have to do anything when I bought a new one to replace my old unit. Ron
Date 10/11/2014
Mike Johnson
would like to order a lift chair remote I bought from Sam's. It is dark brown like first in Sam's display. It has 8 prongs in the connector to chair.
Date 11/10/2014
Jenny
Lazy Boy luxury lift chair. The foot will not go down. Everything else works fine. I've checked connections to make sure they're plugged in good. Any tips would be appreciated. Thanks
Date 11/21/2014
Dan Sullivan
Hello, Before I go and buy a new motor I'd like to make sure that this is an issue that can't be fixed. My recliner all of a sudden started making a clicking in the motor as it's going up. No noise when it goes down!! Other than losing a couple pounds is there snything I can do to fix? Thanks, Dan
Date 12/14/2014
Sherry Goldberg
My Mom has a catnapper lift chair. Just started working periodically. When working it just slows down and stops. What part could be failing on it? The chair is only a year old
Date 12/21/2014
Robert
Heater not working Tell what todo 301-751 6125
Date 12/21/2014
Robert
Heater does not work
Date 12/22/2014
garry giovanini
I have a power recliner that the footrest would not retrack looking at hand control it has no power to it.Checking it out at the transformer I have 110vac going in and 39.9 to 40.0vdc coming out instead of 18-24vdc.I checked the motor is ok and I still need to check the hand controller. Thanks, Garry Giovanini
Date 12/22/2014
garry giovanini
Please let me know what could be wrong. Thanks, Garry Giovanini
Date 1/2/2015
Lolly bagwell
New catnapper vendor no 1800-53 chair ..heating function won't stop even when off chair overheating afraid of fire, pls advise
Date 2/25/2015
Verlane Bastien
Bought a new swith for the arm of the Okin recliner, and motor gave off a wire smell! My fiancé never checked it with an ohms meter first! Does this mean the motor is burned out?
Date 2/28/2015
Admin
Brue - It sounds like you need to replace your junction box. The junction box is the part that the hand control and heat & massage components are plugged into. It tells all the parts what to do. Please give us a call to troubleshoot. M-F 9-5 CST. 866-380-6613
Date 2/28/2015
Brue H
chair model 7051-3 when I pugged into the electrical outlet, all the lights on the remote start blinking on and off. This is every button all the colors lite up. I tested the lift and recline buttons work, I did test the heat or the massage. I looked at the transformer the battery back up has no batteries installed. Is that what the problem is or would there be more to it? Please help? Sincerely,
Date 2/28/2015
Admin
Verlane - Check your parts under your chair. Overheating can be due to a variety of reasons. It sounds as if the transformer has burned out on you. However, it could be one of the cords connecting to the transformer. The motor could have suffered from this malfunction also. Please give us a call to troubleshoot. M-F 9-5 CST. 866-380-6613
Date 3/14/2015
Bruce
Need wiring diagram for Okin Deltadrive ON2161 SD980530726 Model? 1.20.000.031.30. The 2 button remote quick connector (5 pin) has been pulled apart. I can fix it if I have the wiring schematic, can you tell me which wire goes to which pin? Thanks! Bruce
Date 3/19/2015
Dick Moore
my chair went all the way back and now will not come back to sitting position. When I press the hand control all it does is click in the junction box. Can you tell me if it s the box tranquil ese 2802 or the hand control tranquil ease. 2802hl-pr3 and how can I have someone check the voltage. Thanks for you help.
Date 4/14/2015
Jeannie Stack
We have an okin chair I assume and the remote for chair intermittently will not go down just back... I feel its something to do with the hand control ( two button one) as we can hear a clicking in the box it is attached t0, do I need a new controller or a new box?
Date 4/20/2015
Tom Schelske
I trouble shot an Okin parts chair for a friend. It would have been very helpful if your hand control drawing had shown that the connectors outer ring was the negative connection. I had found wires broken where they go into the hand control. But after repairing that problem we still could not get the motor to run. I pulled the motor to see if I could get it to run. I took off the motors end cover to get at the wiring. I connected power directly to the motor and it ran fine and reversed with changing the polarity. With the female receptacle on the motor now exposed I could use my meter to find why the brown, negative wire was not making contact with the plugs ring. I found no continuity from the brown, negative wire to the little pin/connection that makes contact with the ring of the hand control connector. It was not making good contact. I had to unsolder the receptacle from the board to get at the pin so I could bend it out to make a good connection with the connector ring. How or why it the pin got bent back so far I don't understand but the control now runs the motor as it should. Two intermittants troubles at the same time are always a bear to solve.
Date 4/20/2015
Tom Schelske
This is a revision of my original comment. The wording of my explanation was wrong. I trouble shot an Okin parts chair for a friend. It would have been very helpful if your hand control drawing had shown that the connectors outer ring was the negative connection. I had found wires broken where they go into the hand control. But after repairing that problem we still could not get the motor to run. I pulled the motor to see if I could get it to run. I took off the motors end cover to get at the wiring. I connected power directly to the motor and it ran fine and reversed with changing the polarity. With the female receptacle on the motor now exposed I could use my meter to find why the brown, negative wire was not making contact with the plugs ring. I found no continuity from the brown, negative wire to the ring of the hand control connector. The little pin/slide connecton inside the receptacle was not making good contact. I had to unsolder the receptacle from the board to get at the pin so I could bend it out to make a good connection with the connector ring. How or why it the pin got bent back so far I don't understand but the control now runs the motor as it should. Two intermittants troubles at the same time are always a bear to solve.
Date 4/20/2015
Tom Schelske
It seems the majority of operating problems would be solved by a new hand control. I was surprised when after taking the control apart I just pulled two of the four wire out of the cord. Upon cutting the cord open I found the wires insulation in an almost melted condition. They were shot all the way to the coiled part of the cord. Heat and hand oil just seemed to eats through the outer insulation and the inner insulation did standup to it. The wires broke right at the plastic flex protector. So much for good design. Hope this helps people find their problem.
Date 5/16/2015
JAKE dowdy
We have a one year old catnapper and the remote has power going to it but the controls don't work. I know it has power the light comes on when you press the button. Where can I buy another control Jake
Date 5/19/2015
David
A friend recently gave me a Lazy Boy Lift chair recliner. The wires got ripped out of the remote. There are 6 wires red, black, white, green, blue and purple. There looks like a female end of a clip in the remote but no male end on the wires. Is there a way to jump the wires to see if it works before I buy a remote? Or a way to hook the wires to the remote with out the clip? Maybe even just the right wires to the switch to make it recline. Any help would be great! Thanks, David
Date 5/20/2015
Libby
I have a pride lift chair and the heater is not working. What needs to b replaced?
Date 6/4/2015
Jamma Lightner
my mother has the big n tall lift recliner chair and it is about 8 years old. It has just stopped working suddenly in the reclined position. I am trying to get it back in the upright position until it is fixed. Please help me with how to do this as we desperately need the chair for her to at least be able to sit in
Date 6/4/2015
Jamma Lightner
my mother has the big n tall lift recliner chair and it is about 8 years old. It has just stopped working suddenly in the reclined position. I am trying to get it back in the upright position until it is fixed. Please help me with how to do this as we desperately need the chair for her to at least be able to sit in
Date 6/7/2015
Paige
I have a catnapper that is slightly over two years old. The transformer blew on it yesterday and I happened to have an additional catnapper. I checked the model no. on the transformers and they were identical so i just replaced it and its working fine. My question is this, after the original transformer blew, is there anything I should be looking out for in terms of failures as a response to a blown transformer? The transformer was plugged into a very good surge protector, the same one my laptop is plugged into, so I know on that end nothing went wrong. It just blew for whatever reason, even the batteries were fine, not fried I mean. Thank you for reading this and replying.
Date 6/16/2015
Brad Martindale
I have a Lazboy Model 1LT518 lift chair. The chair will lift and come down but will not recline or operate the foot rest. All electrical connections were checked and are connected. Any suggestions?
Date 6/30/2015
Josh
I bought a Diablo 7 Pc. Power Reclining Sectional (Alternate)by One80. It has an Okin Refined-R motor, model JLDQ-11.156.33D. When I switched out motor and switch with another chair everything worked fine on the other chair but still nothing on the bad chair. I also switched out the transformers and still nothing on the bad chair. Where do I go from here? Change all wiring? I see no problems with any of it but just not sure where to turn? Do you know where I can get new power supply wiring and whatever else I might need? Thank you
Date 7/5/2015
Belinda
My father has a catnapper lift chair. I reclined the chair all the way back so I could clean under. Now, the chair will not go back to the sitting position. All the lights come on when pushing the buttons but nothing happens.
Date 7/12/2015
John Dent
I bought a switching power supply item #SPS2A29VDC PR on 6/28/2015 hooked it up the double recline chair worked great for 2 days. Now the power box/ transformer does not work or power up. When I got this chair the transformer did not work. Can you please help me understand what my problem could be? The motors are new the chair is new all the wiring is new. What would keep burning up the transformer? Thanks
Date 7/12/2015
John Dent
I bought a switching power supply item #SPS2A29VDC PR on 6/28/2015 hooked it up the double recline chair worked great for 2 days. Now the power box/ transformer does not work or power up. When I got this chair the transformer did not work. Can you please help me understand what my problem could be? The motors are new the chair is new all the wiring is new. What would keep burning up the transformer? Thanks
Date 7/14/2015
JERRY
I purchased a lift chair from Sam's Club. Has heat and massage. They work, but chair will not raise or lower. I checked power to the motor, but no voltage. Circuit board CO1M2HL-V1.3. Whats my problem? THANKS
Date 7/20/2015
RICHARD WYNNE
I need a CIAR 2-pin telephone-type connector. It is smaller than the commonly available telephone crimp connectors. The measurements are 1/4" x 1/2" with a flexible clip 5/8" long. The one on my old lift chair that plugs into a plastic solid brick-shaped part of the motor/actuator is broken. I've spent hours on line trying to locate. Can you be of any help to this old (actually ancient) disabled military retiree?

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