If you are not satisfied with your purchase, you may return
or exchange it within 30 days of receipt as long as the item is returned in
new, unused and resalable condition inside its original packaging. All items
properly returned under this policy are eligible for a refund.
Parts & Supplies returned unused will be
refunded minus a 20% restocking fee and minus the original shipping &
handling costs LCRU, LLC incurred to ship your item(s), if your item qualified for free shipping.
ALL Motors are subject to a 30% restocking fee.
Parts must be in new condition. We will not refund items
that are damaged or used.
Our parts are marked to identify that they were purchased
from LCRU, LLC. We will inspect the parts prior to return to insure that we
have received the original part purchased.
Parts and Supplies must be returned with an Approved RGA#. Please contact
us to receive your number or we will not be able to reference your return.
Refunds will be issued after the item has been inspected by
our quality control team, of the item condition and marking. The customer is
responsible for all shipping costs. Please keep in mind, credit card companies
vary in the time they post credits to your account. Please allow one to two
billing cycles for the refund to appear on your statement.
If an order is cancelled once the item has shipped, our
standard return policy applies. You will need to accept delivery of the item,
obtain an RA Number and ship the item back. If delivery of an item is refused,
the return shipping costs will be deducted from the issued credit and a 25%
restocking fee will be applied.
In the unlikely event that your order is incorrect, missing
parts, damaged or defective please contact us immediately and we will send you
the correct item, replacement item, or replacement parts immediately.
In the event that you receive the wrong part and do not
return the part as directed, you will be charged the amount of the part to your
credit card on file. You will receive a return shipping label with tracking
information to return the part to us. You have 7 days to put the part in the
mail for return after receiving the shipping label. If the part is not mailed
within 7 days, your credit card on file will be charged the amount of the part.
You are welcome to contact us within this time, if there is a problem mailing
the part back.
We suggest you add tracking information to your package when returning your items in case your package should get lost in the mail.
If you have questions please contact us so that we may help
you.
Thank you, LiftChairsRus.com
