Refused Product Policy
MINIMUM $130.00 freight charge (less shipping both ways) and 15% restocking applies for all refused products that have left the warehouse.
MINIMUM $130.00 freight charge and 15% restocking applies for all canceled orders that have left the warehouse. $50 processing charge for cancellations of ordered products that have not left the warehouse.
We cannot accept returns on custom orders. Cancellations can only be made on custom orders if the chair has not gone into production. A lift chair is considered a "custom order" when there is a fabric upgrade and/or there is an addition of optional features or that it is not in stock and must be built. This means that any lift chair that is ordered with fabric upgrades such as vinyl or crypton, special options added to the chair or it is a chair that is not a common stock chair. We apologize for this strict policy, but customized lift chairs can not be resold.
For all standard lift chair orders (not involving damages or defects) you have 10 days from delivery to decide if you would like to return your unused lift chair. Please contact our customer service at info@ liftchairsrus.com to make a return. We will provide you with a return authorization release form by email or fax. Please sign this form and return it to us and we will provide you with a return authorization number. You will be required to pay for packing and shipping the lift chair. Once the chair has been delivered to the manufacturer and determined to be in new condition you will be refunded the purchase price minus a 15% restocking fee and a minimum $130.00 freight charge.